Travel Thursday: Setting the Upfront Tone for a Happy Customer Journey
It’s been a while since I’ve done a Travel Thursday post, but with the holiday break fast approaching, I thought it might be a good time to jump back in. This week: why is the airline industry so hated, and what can airlines realistically do about it? Flying is unfortunately not usually a pleasant experience, and some of that blame does fall on the airlines. Back in the golden age of flying (pre-deregulation), the government set ticket prices and amenities were plentiful. Spacious comfy seats, tasty food, exceptional service – all of these went away once airlines had to compete …
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